Updated on 30.09.20

Joy Services , we strive to ensure the satisfaction of our customers with our cloud services. However, we understand that there may be situations where a return or cancellation is necessary. This Return Policy outlines the procedures and guidelines for returns and cancellations.

Return Policy

1. Return Eligibility:

  1. Our return policy applies to services that are purchased directly from Joy Services.
  2. The return request must be made within 24 hour of the initial purchase date.
  3. Only unused services are eligible for return or cancellation.

2. Returns and Cancellations Process:

  1. To initiate a return or cancellation request, customers must contact our customer support team through [contact-us].
  2. Customers are required to provide the original purchase receipt or order number for verification purposes.
  3. Upon receiving the return request, our customer support team will evaluate the eligibility of the return or cancellation.
  4. If the return or cancellation request is approved, our team will guide the customer through the necessary steps to complete the process.
  5. Refunds, if applicable, will be issued in the same form of payment used for the original purchase.

3. Non-Refundable Services:

  1. Some services may be non-refundable. These may include personalized or customized services, consulting services, or any services explicitly mentioned as non-refundable at the time of purchase.
  2. Non-refundable services will be clearly stated on our website or provided in writing to the customer before the purchase is made.

4. Service Cancellation Terms:

  1. Customers may cancel their services at any time, subject to the terms and conditions of the service agreement.
  2. Any cancellation fees or penalties will be stated in the service agreement or communicated to the customer before the cancellation is processed.

5. Support and Assistance:

  1. Our customer support team is available to assist customers with any questions or concerns regarding returns, cancellations, or refunds.
  2. Customers can reach our support team through [contact-us]

Please note that this Return Policy is subject to change without prior notice. It is the responsibility of the customer to review the policy periodically for any updates or modifications.