Joy Services Joy Services

Updated on 30 Dec 2025

Refund Policy

This Refund Policy describes when Joy Services may issue refunds and when we instead provide service credits or adjustments. The objective is a fair, transparent process that reflects how infrastructure and network capacity are allocated immediately upon provisioning.

Policy Overview

Digital Services Business-Grade Infrastructure Fair-Use & Abuse Controls

1) Core principle

Joy Services delivers on-demand infrastructure and network services. As a result, most Services are non-refundable once provisioned or used, because capacity, IP resources, licenses, ports, and upstream commitments are allocated immediately.

2) Refund eligibility (limited exceptions)

We may consider a refund only in the following cases, subject to verification:

  • Duplicate payment or clear billing error.
  • Unauthorized/fraudulent transaction (after review and any required documentation).
  • Non-delivery: the Service was paid but not provisioned within a reasonable time due to our fault.
  • Prolonged critical service outage attributable to our platform, where service credits are not a reasonable remedy and where your service qualifies under any stated SLA.

3) Non-refundable categories (typical)

  • Compute / VPS / RDP: non-refundable after activation, OS install, or usage.
  • Dedicated servers: non-refundable after allocation/provisioning; setup fees are non-refundable.
  • Hosting (shared/WordPress/control panels): non-refundable after account creation or resource usage.
  • CDN: non-refundable for consumed traffic, requests, or committed plans.
  • DDoS protection: non-refundable once mitigation resources are allocated or protections applied.
  • DNS services: non-refundable once zones are created or served; third-party fees are non-refundable.
  • Peering / Transit / Ports / Cross-connect related charges: non-refundable once ordered or delivered due to upstream/IX commitments.
  • S3 / Object storage: non-refundable for consumed storage, API operations, retrieval/egress, or lifecycle actions.
  • AI / Analytics: non-refundable after processing or consumption of compute credits.
  • Proxy services: non-refundable once credentials are issued or traffic is routed.

4) Service credits vs refunds

In many situations, we will offer service credits or a plan adjustment rather than a monetary refund. Credits may be applied to future invoices and are subject to account standing and compliance.

5) Request process

Refund requests must be submitted through support and include:

  • Account identifier and invoice/order ID
  • Payment reference (transaction ID)
  • Service ID(s) affected
  • Detailed reason and supporting evidence (screenshots, logs, timestamps)

6) Review, timelines, and payment rails

  • We may request additional information during the investigation.
  • Approved refunds are returned to the original payment method where possible. Processing time depends on banks and payment providers, typically 5–14 business days.
  • Taxes, third-party fees, and currency conversion charges (if any) may not be refundable.

7) Chargebacks

If a customer initiates a chargeback while an investigation is open, we may suspend Services until resolved. Where the chargeback is deemed abusive or fraudulent, we may restrict future purchasing access.

8) Logging and verification

We maintain login/access logs and network telemetry to validate provisioning timelines, usage, and incident impact. These logs help us resolve disputes fairly and securely.

Change notice: This policy may be updated periodically to reflect operational, security, legal, or product changes. The latest version published on our website prevails. Where required, material changes will be communicated through the customer portal or email.