JoyContact
Every address here reaches a person.
Sales replies within one business day. Support and the NOC answer 24/7. Emergency tickets marked Urgent get a first response within 15 minutes.
Support · NOC: 24/7Sales · Billing: Mon–Sat 9:00–19:00 ISTUrgent: 15 min
01 Addresses
Who to write to
Every department. No form that goes nowhere.
Sales & business
business@joycloud.servicesQuotes, enterprise, partnerships, hardware, colocation. Replies within one business day.
Peering
support@joycloud.servicesASN, exchanges, expected traffic. Sessions within a few business days.
Privacy & legal
privacy@joycloud.servicesData access, correction, export, deletion; notices, DPAs, legal requests. Answered within 30 days.
02 Hours and offices
| Department | Hours |
|---|---|
| Support (tickets), NOC | 24/7, every day |
| Sales, Billing | Monday – Saturday, 9:00 – 19:00 IST |
| Abuse, Security | Automatic acknowledgment; reviewed within one business day |
Offices
Be Virtual centre, Greater Noida West
C1-B-GH-01, Gaur City 1, Sector 4, Noida, Uttar Pradesh 201318, India
Secondary office in Mumbai.
Visits by appointment only.
Network: AS152565 · Noida, Mumbai, Chennai, Singapore, US West
Be Virtual centre, Greater Noida West
C1-B-GH-01, Gaur City 1, Sector 4, Noida, Uttar Pradesh 201318, India
Secondary office in Mumbai.
Visits by appointment only.
Network: AS152565 · Noida, Mumbai, Chennai, Singapore, US West
— Write to us
Send a message
A person reads it. A person answers.
Sales replies within one business day; for anything about a running service, a ticket from the console is faster.