1. Cloud and network services
Cloud servers, dedicated server rentals, colocation, transit and other provisioned services are not physical goods and cannot be returned. Cancellation and refunds for them are governed by the Terms of Service and the Refund Policy.
2. Hardware purchased from Joy
Hardware sold outright (servers, components, network equipment) may be returned within 7 days of delivery if it is unused, in its original packaging and in the condition delivered. Contact business@joycloud.services with the invoice number before shipping anything back; unrequested returns are not accepted.
Custom-built or specially ordered hardware cannot be returned once assembly or procurement has begun, as the Refund Policy states.
3. Dead on arrival
Hardware that fails within 7 days of delivery is handled under the Replacement Policy at no cost to you, including return shipping.
4. Shipping and inspection
For voluntary returns you bear the return shipping cost and risk in transit; we recommend insured shipping. Returned items are inspected within 3 business days of receipt, and the refund is issued under the Refund Policy to the original payment method.
5. Statutory rights
Nothing in this policy limits consumer rights that cannot be waived under applicable law.