1. Account
You must be at least 18 years old, or the legal age of majority in your jurisdiction. You must give accurate contact and billing details and keep them current.
You are responsible for all activity under your account and for keeping your credentials secure. Two-factor authentication is strongly recommended. Notify us immediately of any unauthorised use.
Accounts are personal to the registrant. One free-tier credit is available per individual or organisation. We may refuse or close accounts that provide false information or that we reasonably believe are used to facilitate abuse.
2. Services
Joy provides cloud servers, dedicated hardware, network services, delivery and storage products. Services marked beta are provided as-is at the stated price. Services marked soon cannot be ordered.
We may change features where the change does not materially reduce a service. Material reductions are announced 30 days ahead in the Updates feed and by email.
3. Ordering and provisioning
Orders are confirmed in the console or through the API. Provisioning of automated services begins when the invoice is paid; dedicated hardware and network services begin on the date agreed in the order.
Server credentials are displayed in the console only. You are responsible for configuring and securing the software inside your servers.
4. Prices, currency and tax
Prices are set in US dollars and converted at the rate current at invoicing. Invoices are issued in your account currency and show the USD base.
Listed prices exclude taxes. Goods and Services Tax applies in India and wherever else the law requires. You must provide accurate tax details before invoicing.
5. Billing, wallet and payment
Invoices are due within 7 days of issue unless the order says otherwise. The wallet is a prepaid USD balance used to pay invoices and to meter hourly services. Wallet balance is not a deposit and earns no interest.
Payments are handled by third-party processors; we never store card numbers. A reversed or charged-back payment may lead to suspension of the related services.
6. Late payment, suspension and termination
An unpaid invoice leads to suspension 3 days after the due date, with data intact, and termination 14 days after the due date, when data is deleted and IP addresses are released. Reminders are sent before each step.
Hourly services stop when the wallet reaches zero and are retained for 72 hours before termination. Paying before termination reactivates services automatically.
7. Term and renewal
Services renew automatically unless cancelled before the renewal date or auto-renew is disabled. You may cancel at any time; cancellation takes effect at the end of the paid term and no pro-rated refund is due except as set out in the Refund Policy. Hourly services end when you delete them.
8. Acceptable use
You must comply with the Acceptable Use Policy. We may suspend services immediately where continued operation would harm others, the network or Joy, and otherwise after notice. Suspension or termination for a violation carries no refund, and fees remain due during suspension.
9. Your data
You own the data you store. We access server contents only to provide support you request, to investigate a suspected violation of these Terms, or to satisfy a legal requirement, and only to the extent necessary.
Snapshots are stored on the same hardware as your server and are not backups; you are responsible for backing up your data. Data cannot be recovered after termination.
10. Intellectual property
Joy retains all rights in its software, websites, documentation and brands. You receive a limited, non-exclusive, non-transferable right to use the console and API to manage your services. Operating-system images are subject to their own licences; Windows Server is licensed through Microsoft's SPLA.
11. Availability and support
We aim for continuous service and provide support 24/7. Availability commitments and service credits are set out in the Service Level Agreement, which is the sole remedy for unavailability.
12. Warranties and disclaimer
Services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that services will be uninterrupted, error-free or secure against all threats.
13. Limitation of liability
To the fullest extent permitted by law, Joy is not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, arising from or related to the services. Our aggregate liability is limited to the fees you paid in the three months preceding the claim. Liability that cannot be excluded by law is not affected.
14. Indemnity
You will indemnify Joy against claims, losses and costs (including reasonable legal fees) arising from your content, your use of the services in breach of these Terms, or your violation of law or third-party rights.
15. Changes to the Terms
Material changes are announced 30 days before they take effect, in the Updates feed and by email, except where the law requires a faster change. Continued use after the effective date is acceptance of the new Terms; if you do not agree you may cancel your services before that date.
16. Governing law and disputes
These Terms are governed by the laws of India. Before starting proceedings, both parties agree to try to resolve a dispute through the help desk and, failing that, through a good-faith discussion between representatives with authority to settle. The courts of New Delhi have exclusive jurisdiction. Non-waivable consumer rights are not affected.
17. General
If a provision is unenforceable the rest remain in force. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. Notices to you go to your account email; notices to Joy go to privacy@joycloud.services.
These Terms, together with the SLA, the Acceptable Use Policy, the Marketplace Agreement, the Privacy Policy and the Return, Refund and Replacement policies, are the entire agreement between you and Joy about the services.